By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Cancellation fees vary according to date. To cancel free of charge (subject to certain conditions), select our cancellation insurance.
We sincerely hope that you will not have to cancel your stay. However, if this were to be the case, the information below will be useful to you.
The cancellation fees for an Ardennes-Etape stay vary according to the cancellation date which is a percentage, as defined in our general conditions, article 5.2.2.
Your reservation is a contract for a specific house and date. Therefore, a change of date is also considered a cancellation.
The cancellation fee consists of the full booking fees, the premium of any insurance taken out, and a fixed compensation determined as follows:
To cancel free of charge (according to the conditions of the contract), we recommend that you select our cancellation insurance when you book.
Good to know
You can cancel your reservation in your customer account, under 'My Reservation'.
If you need to use your cancellation insurance and it is applicable, please be aware that the insurance premium and the administrative costs are not reimbursed.
Cancellation insurance must be selected at the time of booking, it cannot be added afterwards.
Exceptional closure : wednesday 25 december
But no worries, we will reply to your message as quickly as possible.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our agents are available from Monday to Friday from 9 AM to 5 PM.