Search for information in our FAQs

What is the difference between a discount code and a gift certificate?

A discount code offers you a reduction on the price of the holiday home, a gift voucher is a payment method.


Discount code

If you have a discount code, enter it at the time of booking. The discount is then applied to the rental price and the administrative costs.
Good to know

Charges and the security deposit are not eligible for a discount due to their nature.

Tip

Have you recently made a trip with Ardennes-Etape? Respond to our satisfaction survey and receive a discount code of 30 EUR valid for your next stay *
* Conditions: discount code valid for three months for a stay of your choice, only one discount code valid per booking, non-refundable discount code. 


 I go to my Customer account


Gift certificate

If you have received a personalised gift voucher, you can use it as a means of payment for the reservation.

Good to know
You can use the gift voucher to pay all costs you owe to Ardennes-étape, with the exception of the deposit.
All information about your gift or vouchers can be found in the “My benefits” > “Gift vouchers” section in your Customer account.

View my Customer Area


How can I give a gift voucher?
1. Head to our homepage under the heading “Gift voucher”.
2. Choose your choice of value.
3. Follow the steps to pay.
4. Your gift voucher is now available in your customer account and is valid for one year from the date of issue.
5. Surprise the person of your choice! 


More information about the Ardennes-Etape gift certificates.

Give an Ardennes-Etape gift certificate.

Haven't found an answer to your question? Please contact us.

Exceptional closure : wednesday 01 may thursday 09 may

But no worries, we will reply to your message as quickly as possible.

By phone

From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.