By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the booking by the renter:
There are no more restrictions preventing stays in holiday homes from 27 June 2021.
Ardennes-étape will analyse on a case-by-case basis the measures taken by the governments of other countries if this has consequences.
All other measures such as security gestures, recommendations concerning the limitation of physical contact or the obligation to wear a mask shall not be considered as cases of force majeure.
In case of force majeure, the renter will receive a voucher for the value of his stay valid for three years from the date of issue.
Exceptional closure : wednesday 01 may thursday 09 may
But no worries, we will reply to your message as quickly as possible.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our agents are available from Monday to Friday from 9 AM to 5 PM.