By phone
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the booking by the renter:
The holiday homes will remain open from 31 October to 30 April 2021. The limit is set at ‘your household + 1’.
Anyone booking a stay between these two dates is deemed to be aware of the law and will not be able to invoke force majeure regarding the composition of the group after the reservation.
Ardennes-étape will analyse on a case-by-case basis the measures taken by the governments of other countries if this has consequences.
All other measures such as security gestures, recommendations concerning the limitation of physical contact or the obligation to wear a mask shall not be considered as cases of force majeure.
In case of force majeure, the renter will receive a voucher for the value of his stay valid for three years from the date of issue.
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
Our agents are available from Monday to Friday from 9 AM to 5 PM.