What is a force majeure caused by covid-19?

Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the booking by the renter:

• The closure of the holiday home by the authorities
• The closing of national or local borders that legally prevent access to the rented holiday home
• A firm and formal ban on travelling to the place of your stay. A "strongly discouraged" trip is not force majeure!
• Any mandatory (and not strongly recommended) step that de facto prevents the stay: a quarantine for a stay exceeding the tolerance period (if your stay lasts 2 nights and the tolerance period is 48 hours, your stay is not covered by force majeure) or a mandatory covid19 test on arrival or return.
• A legally imposed limitation on the number of people allowed in a holiday home which makes it impossible to keep the reservation.

The holiday homes will remain open from 31 October to 30 April 2021. The limit is set at ‘your household + 1’. 

Anyone booking a stay between these two dates is deemed to be aware of the law and will not be able to invoke force majeure regarding the composition of the group after the reservation.

Ardennes-étape will analyse on a case-by-case basis the measures taken by the governments of other countries if this has consequences. 

All other measures such as security gestures, recommendations concerning the limitation of physical contact or the obligation to wear a mask shall not be considered as cases of force majeure.

In case of force majeure, the renter will receive a voucher for the value of his stay valid for three years from the date of issue.